…I make up for in personality.”
This is a phrase I coined years ago. It is not because I give lousy service. BUT there are times when I get so “weeded” that I cannot give the attention to my guests that I desire and they deserve.
I have a high standard for my level of service. When it comes to giving people attention and entertainment, I have set the bar high. So, when the shit is hitting the fan, I bust out the super-watt smile and throw the charm into overdrive!
There is no worse feeling for me when:
*I keep you waiting
*I screw up your order
*I don’t make you feel like you are the only one
I am fully aware of these rare moments in real-time. AND you can bet your sweet patooty that:
*I feel awful
*I will still win you over
*I will spend my entire weekly therapy session on my short-comings
On the occasion when I am on the “other side” of the bar, I have those same expectations of the person waiting on me. In fact, anywhere that “customer service” is required, I feel my blood boil when the “ball is dropped.”
Think about when you are out somewhere, be it a bar, a clothing store, the DMV, etc. Do you ever feel like you just became a superhero and your “power” is INVISIBILITY?